arenas plus Privacy Policy

When you register an account on arenas plus, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued identificationdocument as part of our identity verification process, which is required before withdrawals can be processed. During your use of the platform, we automatically collect certain technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. Payment-related information, including transaction records and the details of the payment method you use, is collected and retained in accordance with applicable financial regulations. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. All data collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account management and regulatory compliance. If you choose not to provide certain required information, we may be unable to create your account or process specific requests on your behalf.

The personal data we collect is used primarily to create and manage your arenas plus account, verify your identity, process deposits and withdrawals in Philippine pesos, and provide you with access to the platform's sports betting and casino-style entertainment features. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of entirely. Your transaction history and gameplay data are used internally to detect and prevent fraud, money laundering, and other prohibited activities, and may be reviewed by our compliance team as part of our regulatory obligations. Technical data such as device information and session logs are used to monitor platform performance, investigate reported issues, and improve the overall user experience for players across the Philippines. Where you have given your consent, we may use your contact information to send you promotional communications about new features, offers, or events on the platform — you can withdraw this consent at any time by contacting our support team. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Any internal analysis or profiling carried out for platform improvement purposes is conducted on aggregated, anonymised data wherever possible.

arenas plus does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud infrastructure partners — these providers are contractually bound to handle your data securely and only for the specific purposes we have authorised. In certain circumstances, we may be required by law, court order, or regulatory authority to disclose your personal information to government bodies or law enforcement agencies in the Philippines or other applicable jurisdictions. If arenas plus undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We may also share aggregated, anonymised data with analytics partners or industry bodies for research and reporting purposes, but this data cannot be used to identify you individually. Any third party that receives your data is required to maintain appropriate technical and organisational security measures to protect it from unauthorised access or disclosure. We will notify you of any material changes to the categories of third parties with whom we share your data by updating this Privacy Policy and, where appropriate, by direct communication.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and our regulatory obligations — in most cases, this means transaction and identity records are kept for a minimum of five years following account closure. Data that is no longer required for any lawful purpose is securely deleted or anonymised in accordance with our internal data retention schedule. arenas plus uses industry-standard security measures to protect your personal data, including encryption of data in transit and at rest, access controls that limit who within our organisation can view your information, and regular security assessments of our systems. We maintain an incident response plan to address any potential data breaches promptly, and we will notify affected players and the relevant authorities in accordance with applicable data breach notification requirements. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your arenas plus account and to keep your login credentials confidential. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so that we can take appropriate action. You can find further guidance on keeping your account secure in the FAQ section of our platform.

As a player based in the Philippines, you have the right to request access to the personal data that arenas plus holds about you, and to receive a copy of that data in a commonly used format. You also have the right to request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly upon verification of your identity. Where your data is being processed on the basis of your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of any processing carried out before the withdrawal. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory obligations to retain certain records. If you believe that our processing of your personal data is unlawful or that your rights have been infringed, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or another competent supervisory authority. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing certain requests to ensure that we do not disclose your data to an unauthorised person.

arenas plus uses cookies and similar technologies such as local storage and session tokens to enable core platform functionality, including keeping you logged in to your account, remembering your preferences, and maintaining the security of your session. Strictly necessary cookies are always active because the platform cannot function correctly without them, and these do not require your consent. We also use performance cookies to collect anonymised information about how players navigate the platform, which pages are visited most frequently, and where errors occur — this data helps us improve the platform for all users in the Philippines. Where we use any optional cookies beyond those that are strictly necessary, we will ask for your consent before placing them on your device, and you can withdraw that consent at any time through your browser settings. Most web browsers allow you to control cookies through their settings, and you can choose to block or delete cookies at any time, though doing so may affect the functionality of certain features on the platform. We do not use cookies to track your activity across third-party websites or to build advertising profiles. For a full list of the cookies we use and their purposes, please contact our support team or refer to the cookie notice displayed when you first visit the platform.

arenas plus reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features and services available on the platform. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where the changes are significant, we will notify registered players by email or through a prominent notice on the platform. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your data. Your continued use of the arenas plus platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the platform and may request the closure of your account by contacting our support team. Previous versions of this policy may be made available upon request for reference purposes. For any questions about this Privacy Policy or our data practices, please reach out to our support team at the contact details listed in the footer below.